PASS OR DON'T PAY GUARANTEE

Pass your exam the first time or don't pay. Each month we help hundreds of professionals successfully become certified.

Money Back Guarantee

Step 1: Practice

Take the practice questions and simulation exams, as many times as you like, until you achieve a minimum grade of 80% on each of them.

Step 2: Take Exam

Sit for your certification exam within 14 days of completing all practice exams provided.

Step 3: Receive Results

The certification provider will notify you of your exam results.

Step 4: Celebrate or Get Refund

If you do NOT pass your exam, simply send us your failure notice and we will refund your purchase price.

When can I claim a refund?

All students are entitled with full refund if he/she fails the corresponding exam within 14 days after completing our courses. In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers, please note the money back guarantee is not applicable in the following situations:

The exam is not relevant to our courses. For example, you purchased practice tests for PSM I, but take the PSM II exams.
The corresponding exam is taken before fully completing all practice tests.
The corresponding exam is taken before scoring at least 95% on all practice tests.
The exam is taken 14 days after completion of the corresponding practice tests. Although our practice tests are complete enough to help you pass the real exam, many mistakes can happen without enough practice.
Exam candidate's name and email address is different than the account name and email address on ScrumPrep.
Any Free promotion materials.
Have not yet passed an intermediate level certification when attempting an advanced level exam. For example, you take the PSPO II exam before validating your fundamental PO knowledge in the PSPO I.
Level 3 exams with open essay questions (ie PSM III, PSPO III)

How do I claim my refund?

The refund procedure is very simple, we only need the following information:

Use the form below or email [email protected]
Scan and attach a copy of your Result/Score Report
Please send us the information above within 3 days of completing your exam
If other cases that are not listed above, ScrumPrep reserves Final Interpretation Rights

How do I claim a refund on a Bundle?

To be qualified for a full Bundle refund:

*In the event a refund is approved, the funds will be applied back to the form of payment of the original transaction. No cash refunds, check refunds or bank transfer refunds.